Frequently Asked Questions

About the Service

YourHeartCheck is a clinical-grade, at-home Holter monitoring service. You wear a lightweight ECG recording device for up to three days, return it by post, and receive a detailed heart health report within seven days — all without leaving home or waiting for an NHS referral.

The service is for anyone who:

  • Experiences unexplained palpitations, fluttering, or an irregular heartbeat
  • Has intermittent symptoms that were not captured during a brief GP appointment
  • Has received an abnormal ECG result and wants further clarity
  • Has a family history of heart conditions such as high blood pressure or atrial fibrillation
  • Wants proactive heart health monitoring without waiting for an NHS referral
  • Has a known condition (e.g. atrial fibrillation) and wants ongoing monitoring

The ECG analysis behind YourHeartCheck is performed by the same CQC-registered service used by the NHS, meaning the clinical quality is equivalent. The difference is speed and convenience — NHS Holter referrals can involve long waits, whereas YourHeartCheck delivers results within seven days of returning your device, with no GP referral required.

Yes. The ECG analysis service is fully regulated and accredited:

  • Care Quality Commission registered and inspected (CQC reference: 1-2159303816)
  • NHS Digital approved — DTAC and DCB0129 for Clinical Safety
  • NHS Data Security and Protection Toolkit (reference: 8HR58)
  • NHS Health and Social Care Network approved and connected
  • NHS Mail approved and connected
  • NHS e-Referral provider
  • UKAS ISO 9001:2015 (Quality Management)
  • UKAS ISO 14001:2015 (Environmental Management)
  • Cyber Essentials Plus
  • CPD accredited user training

The service costs £299. No VAT is charged — the service is exempt as a medical service under Group 7 of Schedule 9 to the Value Added Tax Act 1994. To place an order, create a free account at app.yourheartcheck.com.

Ordering & Delivery

Visit app.yourheartcheck.com, create a free account, and place your order through the secure portal. Once confirmed you will receive:

  • A confirmation email
  • A telephone call from our logistics partner, who will arrange delivery and walk you through the device fitting

The device is dispatched by Royal Mail Special Delivery and typically arrives the next working day after dispatch.

Your delivery will contain:

  • The pre-assembled Holter monitoring device
  • Two self-adhesive electrodes
  • Step-by-step fitting instructions
  • A patient diary for recording any symptoms you experience
  • A prepaid returns envelope for sending the device back

You may cancel at no charge within 24 hours of placing your order, provided the device has not yet been dispatched. Once the device has been dispatched, the supply of services has commenced at your request and your statutory right to cancel is lost under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel before dispatch, contact support@yourheartcheck.com as soon as possible.

ℹ  If YourHeartCheck cancels your booking for any reason within our control, you will receive a full refund of any sums paid, processed within 14 calendar days. See clause 6 of the Terms and Conditions for full details.

Wearing the Device

Attach the two self-adhesive electrodes on either side of your sternum (breastbone) as shown in the instructions. Connect the device, then press and hold the button for five seconds. The device will beep to confirm recording has started. There is nothing further to configure.

ℹ  If you have a particularly hairy chest, you may need to shave a small area where each electrode is applied to ensure a reliable contact.

You wear the device continuously for up to three days (72 hours). The longer you wear it, the greater the chance of capturing any intermittent symptoms.

You can shower while wearing the device. However, avoid pointing the shower head directly at it. You cannot wear the device in the bath, and it must not be submerged in water.

Yes — the device is designed to record your heart during your normal day. Everyday activities, light exercise, sleep, and work are all fine. Use the patient diary provided to note any symptoms, activities, or events you experience so these can be correlated with your ECG trace.

Returning the Device

After three days, remove the device and place it in the prepaid returns envelope included in your box. Take the envelope to a Post Office counter (not a postbox) and ask them to register the return. Keep your proof-of-postage receipt.

If the device has not been received within 14 calendar days of dispatch, we will contact you with a reminder. If it is not returned within 28 calendar days, you will be invoiced for the replacement cost of the device. If you subsequently return the device in satisfactory condition, the replacement cost will be refunded less any reasonable administration charges. If you have any difficulty returning the device, contact support@yourheartcheck.com as soon as possible.

Analysis & Results

Once the device is received, your ECG data is processed through the Philips Cardiologs algorithm — one of the most widely used clinical ECG analysis systems in the world. The algorithmic findings are then reviewed by a human electrophysiologist (a cardiologist specialising in heart rhythm), who produces your final report. This two-stage process — AI plus human expert — ensures both thoroughness and clinical accuracy.

Your report will be uploaded to your secure client area within seven calendar days of us receiving your returned device, provided the device contains usable ECG data.

Your report covers three areas:

  • ECG Report — A detailed analysis of your heart rhythm across the full monitoring period, identifying any arrhythmias, palpitations, pauses, tachycardia, bradycardia, atrial fibrillation, ventricular fibrillation, or other abnormalities. Written in plain English with a clear outcome rating (see below).
  • Heart Rate Variability (HRV) — Calculated using a specialist third-party algorithm, HRV reflects how well your autonomic nervous system is adapting to stress, exertion, and recovery. It is a well-established marker of cardiovascular health and resilience.
  • Blood Pressure Index (BPI) — A proprietary metric unique to YourHeartCheck. Using machine learning, the BPI estimates how your blood pressure rises and falls throughout the monitoring period, mapped against the natural circadian rhythm of blood pressure the body follows across the day.

Your ECG report will carry one of three outcome ratings:

  • Green — No heart rhythm abnormalities were detected during the monitoring period.
  • Green / Yellow — Some abnormal beats were detected. These may be benign, but the report will describe what was found.
  • Amber — Abnormalities were detected; the type, frequency, and potential clinical significance are described in detail.

ℹ  Regardless of your result colour, we recommend downloading the PDF of your ECG report and sharing it with your GP or cardiologist. These ratings are for guidance only and do not constitute a clinical diagnosis.

Your report and associated personal data are stored securely in your client area for 180 days (six months) from the date the report is uploaded. After this period, all personal data is permanently and irreversibly deleted from our systems in accordance with clause 7.4 of the Terms and Conditions.

⚠  Do not rely on the portal as your long-term health record. Download your PDF report as soon as it is available and save it to your own device. This deletion cannot be reversed.

ℹ  The 180-day window begins on the date your report is uploaded to your client area — not the date you placed your order.

Yes, and we actively encourage this. Your report is available as a downloadable PDF, formatted to be understood by both patients and clinicians. Your GP or cardiologist can use it to guide further investigation or treatment.

If your ECG report shows any abnormalities, we recommend repeating the test every three months to monitor changes over time. Your clinician may advise a different frequency based on your specific situation.

Data & Privacy

Your data is handled to NHS-grade security standards. YourHeartCheck Limited is the Data Controller of your personal data under UK GDPR and the Data Protection Act 2018. The service holds NHS Data Security and Protection Toolkit approval (reference 8HR58), NHS Health and Social Care Network connection, and Cyber Essentials Plus certification. Your data is transmitted and stored securely and is not shared with third parties without your consent.

By accepting the Terms and Conditions, you give explicit consent under Article 9(2)(a) of UK GDPR for your raw ECG data to be used in fully anonymised form for the following purposes:

  • Scientific and medical research, including research into cardiac health and arrhythmias
  • The training, testing, and improvement of machine learning and AI models, including YourHeartCheck’s proprietary algorithms
  • Product development and the development of new diagnostic tools
  • Collaboration with academic institutions, NHS trusts, or approved research partners under formal data sharing agreements

Before any data is used for these purposes, all personal identifiers — including your name, date of birth, contact details, and device serial number — are irreversibly removed. Once anonymised, the data cannot be traced back to you and is no longer personal data under UK GDPR.

ℹ  This consent is optional and freely given. You can opt out before placing your order, or withdraw consent at any time, by contacting support@yourheartcheck.com. Withdrawing consent does not affect your ability to receive the service or access your report. See clause 8 of the Terms and Conditions for full details.

Under UK data protection law, you have the right to: access a copy of your personal data; have inaccurate data corrected; request erasure (subject to legal obligations); restrict processing; data portability; and withdraw consent at any time. To exercise any of these rights, contact support@yourheartcheck.com. We will respond within one calendar month. If you are unhappy with how we handle your data, you may complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Your data is accessed only by the clinical team responsible for analysing your ECG and generating your report. Full details are set out in our Privacy Policy at yourheartcheck.com/privacy-policy, which forms part of the Terms and Conditions.

Technology & Background

Your data is handled to NHS-grade security standards. YourHeartCheck Limited is the Data Controller of your personal data under UK GDPR and the Data Protection Act 2018. The service holds NHS Data Security and Protection Toolkit approval (reference 8HR58), NHS Health and Social Care Network connection, and Cyber Essentials Plus certification. Your data is transmitted and stored securely and is not shared with third parties without your consent.

By accepting the Terms and Conditions, you give explicit consent under Article 9(2)(a) of UK GDPR for your raw ECG data to be used in fully anonymised form for the following purposes:

  • Scientific and medical research, including research into cardiac health and arrhythmias
  • The training, testing, and improvement of machine learning and AI models, including YourHeartCheck’s proprietary algorithms
  • Product development and the development of new diagnostic tools
  • Collaboration with academic institutions, NHS trusts, or approved research partners under formal data sharing agreements

Before any data is used for these purposes, all personal identifiers — including your name, date of birth, contact details, and device serial number — are irreversibly removed. Once anonymised, the data cannot be traced back to you and is no longer personal data under UK GDPR.

ℹ  This consent is optional and freely given. You can opt out before placing your order, or withdraw consent at any time, by contacting support@yourheartcheck.com. Withdrawing consent does not affect your ability to receive the service or access your report. See clause 8 of the Terms and Conditions for full details.

Under UK data protection law, you have the right to: access a copy of your personal data; have inaccurate data corrected; request erasure (subject to legal obligations); restrict processing; data portability; and withdraw consent at any time. To exercise any of these rights, contact support@yourheartcheck.com. We will respond within one calendar month. If you are unhappy with how we handle your data, you may complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Important Safety Information

⚠  If you are feeling unwell, have chest pains, or have any urgent concerns about your heart, please contact 111 or call 999 immediately. YourHeartCheck is a monitoring and insight service — it is not an emergency medical service and does not provide real-time monitoring.

No. The Services are a monitoring and analysis service. The report is prepared by a qualified electrophysiologist but is not a substitute for a full clinical assessment by a doctor who has examined you in person and taken account of your full medical history. The traffic-light ratings are for guidance only. You should always share your report with your GP or cardiologist, who is responsible for interpreting the findings and making any clinical decisions.

The service is not intended for individuals under the age of 18 without the involvement of a parent or legal guardian. YourHeartCheck reserves the right to request evidence of age before providing the service.

The Terms and Conditions are governed by the law of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to your rights as a consumer to bring proceedings in your own country of domicile.

Get in touch with our team at support@yourheartcheck.com or visit yourheartcheck.com/contact. We aim to respond within one working day.

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